Privacy Policy
This Privacy Policy describes how Wilkins AI ("Wilkins AI," "we," "us," or "our") collects, uses, and protects information you provide when you use our website at wilkinsai.com, contact us, or engage with our services.
1. Who We Are
Wilkins AI is a digital services company based in North Carolina that provides website design, AI automation, and lead generation systems for local and regional businesses.
- Business Name: Wilkins AI
- Owner: James Wilkins III
- Email: james@wilkinsai.com
- Phone: (336) 390-2540
- Website: wilkinsai.com
2. Information We Collect
We may collect the following types of information:
- Contact information — name, email address, phone number, and business name when you fill out a form, schedule a call, or contact us directly.
- Usage data — pages visited, time on site, browser type, and referring URL, collected automatically via standard web analytics.
- Communications — messages, inquiries, and responses you send us via email, SMS, or our website chat.
- Payment information — collected and processed securely by Stripe; we do not store full card numbers on our systems.
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and schedule consultations
- Deliver the services you have contracted us to provide
- Send appointment confirmations, reminders, scheduling updates, and project status messages
- Process payments and send invoices
- Improve our website and services
- Comply with legal obligations
4. SMS / Text Message Communications
By providing your mobile phone number and opting in through our scheduling or inquiry forms, you consent to receive SMS messages from Wilkins AI. These messages may include appointment confirmations, scheduling reminders, follow-up messages, and updates related to your inquiry or project.
- Message frequency: Message frequency varies based on your interactions with us.
- Message and data rates may apply depending on your mobile carrier plan.
- To opt out: Reply STOP at any time to cancel. You will receive a one-time confirmation message and no further SMS messages will be sent.
- For help: Reply HELP or contact us at james@wilkinsai.com or (336) 390-2540.
Mobile Data Non-Sharing Disclosure: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. How We Share Your Information
We do not sell your personal information. We may share information only in the following limited circumstances:
- Service providers — trusted third-party tools we use to operate our business (e.g., Stripe for payments, Calendly for scheduling, GoHighLevel for CRM). These providers are contractually obligated to protect your data.
- Legal compliance — if required by law, court order, or to protect our rights.
- Business transfer — in the event of a merger or acquisition, your information may be transferred as part of that transaction.
6. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your personal data at any time by contacting us at james@wilkinsai.com.
7. Cookies and Tracking
Our website may use standard cookies and analytics tools to understand how visitors use the site. You can disable cookies in your browser settings; some site features may not function properly if you do.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of SMS communications at any time by replying STOP
To exercise any of these rights, contact us at james@wilkinsai.com.
9. Security
We take reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Email: james@wilkinsai.com
- Phone: (336) 390-2540
- Website: wilkinsai.com